Initial Situation
An American global information technology company went through a fundamental rethinking and radical redesign of their business processes to achieve dramatic improvements of their performance, such as
- cost
- quality
- service
- speed
Solution
The engagement encompassed the envisioning of new work strategies, the actual process redesign activity, and the implementation of the change in all its complex technological, human and organizational dimensions.
- Analyzed and redesigned Oracle Financials, legacy processes, core finance and administrative functions within the Europe-Africa Division
- Created a cross-border Shared Services Center (SSC) in Amsterdam
- Developed business cases to prove annual savings when project completed
- Planned projects and scheduled ten sub-projects with 200 people assigned to a total of 1‘500 tasks
- Performed site-selection analysis throughout Europe
- Developed an Activity Based Costing (ABC) model, best practices and benchmarking with a leading management consulting company
- Implemented the new VAT for the Swiss subsidiary
Results
- Operational and cross border Shared Services Center
- Centralized and standardized processes
- $ 20M annual savings.
