Case Study 22:
E-commerce for Restaurant Chain

Initial Situation

A restaurant chain wanted to expand their internet store sites for selling meals and services in a secure and personalized environment.

Solution

  • Created concept for managing per sales costs by allowing customers to use self-service channels for simple order entry and tracking
  • Evaluated revenue streams by using built-in tools for generating online campaigns, cross-sell and up-sell of related products, targeted catalogs and competitive pricing

Results

  • Online Concept for restaurant chain.
  • Created different options to improve customer satisfaction by evaluating dynamic and personalized shopping experience, which helped to build customer loyalty and increase customer retention.

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